Question 1

How can I place an order on your website?

Accepted Answer

To place an order, simply browse our website, select the desired items, and add them to your cart. Follow the checkout process, provide the necessary details, and complete the payment.

Question 2

What payment methods do you accept?

Accepted Answer

We accept various payment methods including FPX online banking, credit and debit cards (Visa and Mastercard), GrabPay, Touch n Go, and Boost. You can find the complete list during checkout.

Question 3

Is it safe to make online payments on your website?

Accepted Answer

Yes, absolutely. We use secure encryption technology to protect your personal and payment information. Your transactions are processed through trusted and PCI-compliant payment gateways.

Question 4

How can I track my order?

Accepted Answer

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your shipment on our website or the courier's website.

Question 5

What is your return policy?

Accepted Answer

We have a hassle-free return policy. If you are not satisfied with your purchase, you can return the item within 7 days of receiving the order. Contact us at info@jeenys.my with your order number and photos of the issue.

Question 6

Do you offer international shipping?

Accepted Answer

Yes, we ship overseas. For international orders, please visit our Export page or contact our customer support team for assistance.

Question 7

How can I contact customer support?

Accepted Answer

You can reach us through the Contact page on our website, by email at info@jeenys.my, or by calling our hotline at +604 588 7377. You can also reach us on WhatsApp at +6017 6864778.

Question 8

Are there any additional charges such as taxes or shipping fees?

Accepted Answer

The final amount shown during checkout includes all applicable taxes and shipping fees. There are no hidden charges. Orders above RM150 within Malaysia qualify for free shipping.

Question 9

How can I change or cancel my order?

Accepted Answer

Once an order is placed, changes may not be possible. However if you need assistance please contact our customer support as soon as possible at info@jeenys.my.

Question 10

How do I reset my password?

Accepted Answer

On the login page, click "Forgot Password" and follow the instructions. You will receive an email with a link to reset your password.

Frequently Asked Questions