Customer Care
Shipping & Return
Last updated: January 2024
1. Shipping Policy
- Shipping Methods: We offer standard and expedited shipping options. The shipping methods available for your order will be displayed during the checkout process.
- Delivery Time: Estimated delivery times are displayed during checkout and vary depending on your delivery location and the shipping method selected. Please note that these are general estimates, and actual delivery times may vary.
- Shipping Charges: Shipping charges are calculated based on the weight of your order and your delivery location. The total shipping cost will be displayed during the checkout process.
- Tracking Information: Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number. You can use this number to track the status of your shipment on our website or the courier's website.
- Shipping Restrictions: We currently only ship within Malaysia. We do not offer international shipping at this time.
- Delivery Issues: If you encounter any issues with the delivery of your order, please contact our customer support team at info@jeenys.my or +604 588 7377 for assistance.
2. Return and Exchange Policy
- Returns Eligibility: You may return items within 7 days of receiving your order. To be eligible for a return, items must be unused, in the same condition as received, and in the original packaging.
- Initiate a Return: To initiate a return, please contact our customer support team or use the request form below. Provide your order number and details about the items you wish to return.
- Return Shipping: Return shipping costs are the responsibility of the customer, unless the return is due to a mistake on our part or a defective item. We recommend using a trackable shipping service for returns.
- Refund Process: Once your returned items are received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method.
- Exchanges: If you need to exchange an item, please contact our customer support team. We will assist you with the exchange.
- Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 7 days of receiving the order. We will arrange for a replacement or issue a refund, as per your preference.
Submit a Request
Need a refund or having a shipping issue? Fill out the form below and our team will get back to you.