Shipping Methods: We offer standard and expedited shipping options. The shipping methods available for your order will be displayed during the checkout process.
Delivery Time: The estimated delivery time for standard shipping is [X] business days, while expedited shipping takes approximately [Y] business days. Please note that these are general estimates, and actual delivery times may vary.
Shipping Charges: Shipping charges are calculated based on the weight of your order and your delivery location. The total shipping cost will be displayed during the checkout process.
Tracking Information: Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number. You can use this number to track the status of your shipment on our website or the courier’s website.
Shipping Restrictions: We currently only ship within Malaysia. We do not offer international shipping at this time.
Delivery Issues: If you encounter any issues with the delivery of your order, please contact our customer support team at jeenhuatfoodstuffs@gmail.com or +604 588 7377 for assistance.
Return and Exchange Policy
Returns Eligibility: You may return items within 7 days of receiving your order. To be eligible for a return, items must be unused, in the same condition as received, and in the original packaging.
Initiate a Return: To initiate a return, please contact our customer support team. Provide your order number and details about the items you wish to return. We will guide you through the return process.
Return Shipping: Return shipping costs are the responsibility of the customer, unless the return is due to a mistake on our part or a defective item. We recommend using a trackable shipping service for returns.
Refund Process: Once your returned items are received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original payment method.
Exchanges: If you need to exchange an item, please contact our customer support team. We will assist you in placing a new order for the desired item and provide guidance on returning the original item.
Damaged or Defective Items: If you receive a damaged or defective item, please contact us within [X] days of receiving the order. We will arrange for a replacement or issue a refund, as per your preference.
